Legal Center
Official legal policies governing your account, infrastructure use, privacy, SLA commitments, and billing across Aryanispe Host.
Terms and Conditions
Governing all hosting, server, domain, and digital infrastructure services.
1. Acceptance of Terms & Geographic Service Scope
These Terms and Conditions constitute a legally binding agreement between Aryanispe Host (operated by Aryan Gupta, Entrepreneur) and any individual, organization, or legal entity that accesses the website or purchases services. By registering, purchasing, or utilizing our services, you acknowledge having read, understood, and unconditionally agreed to all provisions herein. Aryanispe Host reserves the right to decline or cancel any account at its sole discretion.
2. Eligibility & Account Verification
Users must be at least 18 years of age and legally capable of forming a binding contract under the Indian Contract Act, 1872. You must provide complete, accurate, and truthful registration information. Submitting false details constitutes a material breach and will result in immediate account termination.
- Account credentials are the sole responsibility of the user. You are fully liable for all activities under your account.
- You must maintain an active email address and valid Indian mobile number at all times. All invoices, renewals, and legal notices are delivered electronically.
- KYC Verification: If our automated fraud systems flag an order as suspicious, the user may be asked to complete standard verification (Indian phone OTP, email, or government ID). Failure or refusal to verify within the requested timeframe will result in account cancellation with zero refund.
3. Billing, Currency & Accepted Payment Gateways
All services are billed in advance per the billing cycle selected at checkout (monthly, quarterly, semi-annually, or annually). Services auto-renew unless cancelled prior to the invoice due date. All invoices and transactions are denominated and processed exclusively in Indian National Rupees (INR - ₹).
All payments are processed securely through licensed Indian payment aggregators — Cashfree Payments and Razorpay. Supported payment methods include:
Notice: International credit cards, foreign currencies, or non-domestic payment instruments are not accepted at this time.
4. Service Continuity, Expiry & Data Deletion Timelines
Invoices must be cleared before the due date to ensure continuous server availability. Services are automatically suspended on the due date if unpaid.
- Shared, Cloud & Reseller Hosting: Unpaid services are permanently terminated and purged from our servers 20 days after the due date. All files, databases, and emails are permanently erased.
- Cloud VPS & Dedicated Servers: Due to dedicated hypervisor reservation costs, VPS services are permanently wiped 5 days after the due date / suspension. No backups are retained post-termination.
- JetBackup 5 Rolling Backups: For Shared, WordPress, and Reseller accounts, we maintain rolling daily backups for the last 7 days. Users can view, download, or restore backups anytime via cPanel. Users remain ultimately responsible for maintaining their own off-server backups.
5. Acceptable Use Policy (AUP)
The following activities are strictly prohibited across all services. Violation will result in immediate account termination without prior notice and zero refund eligibility:
- Adult content, pornography, CSAM, obscene material, or content inciting violence.
- Phishing pages, credential harvesters, banking fraud, or illegal financial schemes.
- Spamming, bulk unsolicited email campaigns, or outbound email bombing.
- Launching or facilitating DoS/DDoS attacks, stressers, or port scanning.
- Hosting or distributing malware, viruses, trojans, ransomware, or botnets.
- Cryptocurrency mining scripts or coin-mining background processes.
- Illegal gambling, betting portals, lottery scripts, or unlicensed trading.
- Copyright infringement, pirated software distribution, torrent trackers, or warez.
- Open proxies, unauthorized VPN tunnels, or TOR exit nodes.
- Abusive, vulgar, or threatening conduct directed toward our staff.
6. Automation & Bot Hosting Policy
To maintain shared server stability, the hosting of automated scripts and bot panels is strictly regulated:
- Private Telegram webhook event notifications.
- Standard e-commerce order sync and API webhooks.
- Low-resource backend scripts within allocated CPU limits.
- Publicly accessible PHP bot dashboards or panels.
- Automation-based public management websites.
- High-frequency scrapers or loops generating excessive server load.
7. Cloud VPS & Dedicated Server Policy
- Unmanaged Support Scope: VPS and dedicated servers are unmanaged. Our team guarantees hardware uptime, hypervisor stability, network availability, and portal functionality. OS setup, firewalls, and custom application stacks are maintained by the user.
- Outbound Port 25 Block: To prevent IP blacklisting, outbound SMTP (Port 25) is strictly blocked on all VPS nodes. Users must use third-party SMTP relays (such as SendGrid, Mailgun, or Amazon SES) for transactional emails.
- External IP Filtering: Aryanispe Host does not warrant accessibility to third-party domains that independently filter IP ranges (e.g. Cloudflare Under Attack firewalls). Such external blocks do not qualify for refunds or free IP changes.
8. Shared Hosting Resource Limits & Fair Usage
Storage Usage: Shared hosting is designed strictly for active website hosting. Using accounts as file lockers, personal cloud drives, zip archives, or movie/media streaming repositories is strictly prohibited.
Where any hosting package or feature mentions "Unmetered" or "Unlimited" (such as bandwidth, monthly traffic, subdomains, email inboxes, or MySQL databases), it signifies that Aryanispe Host does not impose artificial metered limits or charge bandwidth overage penalty fees for standard website operations under normal usage.
"Unmetered" does NOT mean infinite physical server capacity. All server resources are shared and finite. Accounts cannot be utilized for data archiving, personal cloud storage backups, mass file warehousing, video/audio streaming repositories, illegal file-sharing, or reselling server storage. All stored files must be active, directly linked web assets supporting a live public website under our Fair Usage Policy (FUP).
9. Intermediary Status & Statutory Safe Harbor Protection (Section 79, IT Act 2000)
Aryanispe Host operates strictly as an "Intermediary" as defined under Section 2(1)(w) of the Information Technology Act, 2000 (India). In accordance with Section 79 of the IT Act:
- Aryanispe Host serves solely as a technical access and digital infrastructure provider. We exercise no active editorial control, prior review, curation, modification, or endorsement over customer-uploaded websites, files, databases, software, or communications.
- Aryanispe Host does not initiate transmissions, select the recipients of data, or select/modify the information contained in any customer transmission.
- Under Section 79 of the Information Technology Act, 2000, Aryanispe Host and its founder Aryan Gupta are legally exempt and hold complete statutory immunity from any civil or criminal liability for third-party information, data, media, or communication links hosted by customers.
10. Customer Content Liability, Warranties & Complete Indemnification
The User assumes 100% full, exclusive, and unreserved civil, legal, and criminal liability for all files, data, applications, scripts, websites, databases, and network traffic hosted, executed, or transmitted under their account.
Comprehensive Hold-Harmless Indemnification: The User expressly agrees to defend, indemnify, and hold completely harmless Aryanispe Host, its founder Aryan Gupta, employees, contractors, datacenter partners, and agents from and against any and all claims, demands, police inquiries, legal notices, lawsuits, damages, losses, liabilities, court judgments, statutory fines, and legal defense expenses resulting from or related to:
- Any content, website, or data uploaded, stored, distributed, or executed through the User's hosting account;
- Any infringement of third-party copyright, trademark, patent, trade secret, or privacy rights;
- Any defamatory, fraudulent, abusive, obscene, or illegal activity conducted by the User;
- Any breach of these Terms, the Acceptable Use Policy, or applicable Indian laws and statutory cybersecurity mandates.
11. Abuse Takedown Procedure, Grievance Officer & Law Enforcement Cooperation
Aryanispe Host maintains zero tolerance for cybercrime, financial scams, phishing, and unlawful materials:
- Notice & Takedown Protocol: Upon receiving legitimate notification or verified complaint regarding illegal, abusive, or infringing content, Aryanispe Host reserves the right to immediately suspend or permanently terminate the offending account without prior notice.
- Full Law Enforcement Cooperation: Aryanispe Host cooperates fully with Indian law enforcement agencies, Cyber Crime Cells, state police departments, CERT-In, and judicial courts. When served with a lawful directive or court order, we will promptly preserve and disclose server logs, IP addresses, registration details, and connection timestamps as mandated under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
- Designated Abuse & Grievance Contact: All legal inquiries, court notices, and abuse complaints should be submitted via our official compliance desk at Contact & Support Portal.
12. Service Level Agreement (SLA), 99.9% Uptime & 24/7 Support Scope
Aryanispe Host strives to deliver an enterprise-grade 99.9% monthly network and server uptime commitment across all active hosting infrastructure.
- SLA Exclusions: Uptime calculations strictly exclude scheduled maintenance windows (notified at least 24 hours in advance), customer coding/database misconfigurations, third-party DNS propagation delays, ISP routing outages outside our datacenter, or massive Distributed Denial of Service (DDoS) attacks exceeding mitigation thresholds.
- Service Credit Compensation: In the event of a verified continuous unannounced hardware outage exceeding 0.1% in a given calendar month, customers may request pro-rata service credits applied toward future invoice renewals. SLA credits are non-transferable and are not redeemable for cash or bank payouts.
The term "24/7 Support" or "24-Hour Support" indicates that our ticketing infrastructure, automated monitoring alarms, and engineering supervision operate continuously 24 hours a day, 365 days a year to safeguard system health and accept customer inquiries.
"24/7 Support" does NOT mean instantaneous, real-time replies at any given minute. Support tickets and inquiries are addressed systematically in queue according to issue severity and queue depth (e.g., critical platform outages are addressed ahead of general domain or script configuration requests). Standard response turnaround typically ranges from 15 minutes to a few business hours. Flooding tickets, spamming duplicate requests, or abusive communication will lead to ticket deprioritization or administrative account hold.
13. Email Transmission, SMTP & Anti-Spam Guidelines
To maintain IP reputation and deliverability across global mail providers (Gmail, Yahoo, Microsoft 365), email sending is governed by strict technical controls:
- Shared Hosting Hourly Limits: Outbound emails from shared cPanel accounts are throttled to standard transactional limits (typically 50–100 messages per domain per hour).
- Zero Tolerance Anti-Spam: Sending unsolicited mass marketing emails, purchased/rented mailing lists, cold scraping outreach, or email bombing is strictly forbidden. Accounts generating Spamhaus, Barracuda, or RBL listings will be terminated immediately.
- VPS SMTP Relay Mandate: As outlined in Section 7, direct outbound Port 25 is closed. High-volume or transactional mail must route through authenticated SMTP relays (such as Amazon SES, Brevo, SendGrid, or Mailgun).
14. Complimentary Website Migration Policy & Scope
As a courtesy to onboarding clients, Aryanispe Host provides free cPanel-to-cPanel website migrations subject to the following limitations:
- Courtesy Service: Migrations are provided as a value-added courtesy and do not carry an unconditional warranty. We cannot guarantee migration success for corrupted databases, unsupported legacy PHP frameworks, or heavily modified CMS environments from source hosts.
- Client Verification Obligation: Upon completion of the transfer, the client is strictly responsible for inspecting their files, databases, forms, and SSL functionality before pointing live DNS/nameservers to our servers.
15. Governing Law & Dispute Resolution
These Terms, all service contracts, and policies are governed by and construed strictly in accordance with the substantive laws of the Republic of India, including the Information Technology Act, 2000, the Indian Contract Act, 1872, the Digital Personal Data Protection Act, 2023 (DPDPA), and the Consumer Protection (E-Commerce) Rules, 2020. Disputes will be addressed first via mutual good-faith negotiation within 30 days. If unresolved, all legal proceedings and disputes are subject to the exclusive jurisdiction of the competent civil courts having jurisdiction over Aryanispe Host's operational domicile in India.
Privacy Policy
How we collect, handle, protect, and process personal and billing information.
16. Entity Overview & Indian Data Protection Compliance (DPDPA 2023)
Aryanispe Host is a commercial digital infrastructure entity operating in accordance with Indian legislation, registered under the MSMED Act, 2006, and compliant with the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. All customer records and operational telemetry are securely processed within the sovereign jurisdiction of the Republic of India.
17. Information We Collect
- Account Information: Full legal name, email address, phone number, billing address, and account credentials.
- Billing Records: Transaction IDs, invoice numbers, and payment tokens. We do not store complete card numbers or CVV codes.
- Technical Logs: IP addresses, browser headers, operating system identifiers, timestamps, and performance diagnostics.
- Support Correspondence: Ticket conversations, emails, and feedback retained for service continuity and dispute management.
18. Third-Party Sharing & Privacy Promise
Data is disclosed only to operational service providers (payment processors, registry partners) bound by confidentiality, or to Indian law enforcement strictly upon receipt of a valid court order.
19. Cookies & Security Infrastructure
We employ essential cookies for session management and authentication. We do not use tracking cookies across third-party websites.
Security infrastructure includes mandatory TLS/SSL encryption in transit, enterprise firewalls, automated malware scanners (Imunify360), and Google reCAPTCHA v3 on authentication forms to prevent automated credential attacks.
20. Data Retention Schedules
- Billing & Invoices: Retained for a minimum of 7 years in accordance with Indian tax laws.
- Account Details: Retained for the duration of the active subscription + 3–5 years for statutory compliance.
- Server Diagnostics: Retained for 90 days in active rotation, then archived or deleted.
Return and Refund Policy
7-Day Money-Back Guarantee conditions, eligibility, and claim procedures.
21. 7-Day Money-Back Guarantee
We stand behind the quality and performance of our infrastructure. If you experience technical defects on our platform that our engineering team cannot resolve, you are eligible for a full refund within 7 calendar days of activation.
22. Service Eligibility Breakdown
- Shared Web Hosting packages (all tiers)
- Shared Hosting X packages
- cPanel Reseller Hosting packages
- Cloud VPS & Dedicated Servers (dedicated hardware reservation)
- Domain Registrations, Transfers & Renewals (registry fees)
- Dedicated Static IP allocations
- Paid addons, software licenses, or configuration fees
23. Step-by-Step Refund Claim Process
Submit a request via our Support Desk within 7 days of order.
Our engineers inspect the reported technical defect within 48 hours.
If unresolved on our infrastructure, refund approval is confirmed.
Funds credited back to your original source within 2–5 business days.
24. Payment Gateway Reversals (Domestic Indian Accounts)
Approved refunds are credited directly through the initiating payment gateway back to the original Indian payment source:
- Cashfree Payments & Razorpay: Credits are routed directly to the initiating UPI ID / VPA, RuPay card, debit/credit card, or NetBanking bank account within 2–5 banking business days in compliance with National Payments Corporation of India (NPCI) and Reserve Bank of India (RBI) clearing guidelines.
- No Cash or Offline Payouts: For audit and anti-money laundering compliance, refunds are never issued in cash or transferred to unverified third-party accounts.
Our compliance and support desk is available to assist you with any questions.